Placing Complaints Online
Life is dynamic and currently, it seems that we keep on paying higher prices for items while the customer's service quality tends to be going down. In these times, everyone wants to make sure that each dime that is spent is actually warranted and worth it. We are getting less value as compared to the money spent. This is the trend all over the world, but the good news is that we can actually do something about it.
It is not reasonable to spend too much money on something or to get the worst kind of services from companies or individuals in business. There are many things you can do and the best is to voice feedback by placing a call to the customer service of the company in question. This reaction is natural. Wanting to place a complaint against a company does not mean you are bad and it does not mean you are a bad customer. The issue is that some businesses leave you hanging for hours instead of dealing with your issue. Usually, you may be put on hold for a long time, even when the call is being billed to you. This is something that most people can relate to. If you feel that things have not been done fairly, you can complain through another website on the web. You can attempt getting in touch with the company, but if they do not act on the issue or react as per your expectations, do not waste your time. The following are some ways that can help. |
Use A Complaint Site
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Send An e Mail |
You can go to a complaints website to file a business issue. This is an easy and fast way of filing complaints. It also takes less time. You should choose one from the hundreds available.
Involve The Government
There are some government institutions that have been set up to safeguard the rights of customers. This may differ from one location to the next. Sometimes the government can also be rather slow in handling such complaints. You should use this method especially when you feel something dangerous or illegal has actually happened.
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Try to send the customer service an email. There are companies that will give you a ticket number and put you in a queue. Your matter is often addressed when it is your turn. Some companies are serious about customer feedback while others are not.
Place A Complaint On Social Media
You can use different social media platforms to file your complaints. This is something that most customers find to be useful. These sources offer a great way to contact customer care on your behalf. Many people are using social sites to place complaints. Sometimes companies cannot ignore this because of the high viewership and a possible negative impact on the image of their businesses.
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You can also create a blog and start a conversation online to capture the company's attention.
You can complain online if you feel dissatisfied with the kind of services or products that you got from a company. This is a site that is dedicated to receiving complaints from people to get the attention of the responsible companies.
All the Tools You Need to Succeed
Businesses can improve customer service by enabling consumers to post complaints on their corporate website.
The UK Customer Satisfaction Index (UKCSI) by the Institute of Customer Service discovered that consumers would rather share their grievances on an official business website than a social media platform such as Facebook or Twitter. Data in the UKCSI revealed that 41 per cent of British consumers believed that a standard element of any good business website should be the provision of an area where people can review products and services. Companies may want to update their corporate websites to improve customer service as the UKCSI found that 54 per cent of consumers use an online review facility when it is provided. Only eight per cent of British consumers expected a firm to run a Twitter account, while just 14 per cent thought they should be able to interact with a business via Facebook, however, this percentage increased among younger customers. |
Social media is crucial for the future of business and important for keeping hold of younger consumers as 21 per cent of those aged between 18 and 24 expect companies to run a Facebook page, compared to just seven per cent of the over 55s.
Not having a presence on sites such as Twitter and Facebook can negatively affect businesses as one in four consumers said they are less inclined to buy online from a site that uses no social media tools. Jo Causon, Chief Executive at the Institute of Customer Service, said that businesses must recognize that consumers have become more sophisticated in using technology to publish their complaints. She said: "Customers now hold the power, and they expect to be able to make their voice heard by sharing their experiences with the world online. "By denying customers the right to reply on an open platform, businesses not only irritate consumers - they miss the opportunity to gain valuable feedback, leaving them unaware of, and unable to, rectify problems as soon as they arise." |
The Institute of Customer Service also reported that modern customers are less patient and expect more from businesses in terms of customer service. It was also discovered that 55 per cent of consumers wanted a response the same day to an online complaint but only 29 per cent actually received one and 12 per cent claimed that they had to wait at least a month for a reply.